NGV Programs Terms and Conditions of Booking

  1. A valid ticket1 must be produced to attend an NGV program that attracts an entry fee.
  2. A booking cannot be made without receipt of full payment.
  3. Where Concession2 or Members tickets are applicable, valid identification must be provided for collection of tickets and presented at the venue.
  4. National Gallery of Victoria (NGV) reserves the right to add, withdraw, or reschedule programs, presenters, prices, venues, seating arrangements and audience capacity. In such cases, NGV makes every effort to notify program participants of the changes.
  5. Late arrival may result in non-admittance.
  6. NGV reserves the right to cancel a ticket and refund the amount paid.
  7. In the event that a program is cancelled you will be issued with a full refund.
  8. Right of admission to NGV is reserved and subject to NGV Terms and Conditions of Public Entry. 
  9. Photography or recording is not permitted unless prior permission has been obtained. For further information, please refer to our Terms and Conditions of Public Entry.
  10. NGV Tickets are not to be used for advertising, promotions, contests, sweepstakes or resale unless authorised by NGV. Use of NGV’s trademarks and other intellectual property is subject to NGV’s consent.
  11. An administration fee of $5.00 per booking is applicable for tickets cancelled 7 days or more prior to the program event.
  12. No refund will be issued for cancellations less than 7 days prior to the program event.  
  13. Refunds or receipts will only be issued to the credit card holder or to the person named on the ticket.
  14. We will request and record contact details necessary for the provision of the service. These details will not be added to a mailing list or disclosed without your consent. The collection of personal information is regulated by the Information Privacy Act 2000 (Vic). For further information, please refer to the NGV Privacy Policy.

  1. Tickets not valid if they are expired or not intact
  2. Full-time Australian Student, Australian Pension, Veterans Affairs or Healthcare card holders