Members Frequently Asked Questions
What are the Gallery opening hours?
NGV International is open from 10am–5pm and closed on Tuesdays (except during major exhibitions where extended opening hours apply). The Ian Potter Centre: NGV Australia is open from 10am–5pm and closed on Mondays (except during major exhibitions where extended hours apply).
Both Galleries are open public holidays except: Good Friday,Christmas Day and open at 1pm ANZAC Day.
The NGV Members Lounges are open from 10am–5pm during Gallery opening hours. Extended hours apply during late night openings.
Forgotten your Member card?
Please come to the Members Lounge for a temporary card to enable you to access your full benefits during your visit to the NGV.
I’m waiting for my card to arrive but want to visit the gallery. Can I still access my membership benefits?
Yes. You can access all of your membership benefits by collecting a temporary membership card from Members Reception on the ground floor of NGV International, St Kilda Road, or level one at the Ian Potter Centre: NGV Australia at Federation Square.
I’ve lost my card/my card has been stolen.
Please call us on 8620 2233 / 8662 1522 to order a new card.
There is a $5 administration fee for lost or stolen cards.
How do I receive my free NGV exhibition tickets?
Ticket vouchers are no longer sent out with new and renewing Membership cards. If you are yet to use your free exhibition ticket, you are welcome to collect this from the Members Reception desk at either NGV International or NGV Australia on the day you wish to view the selected NGV exhibition (ticket offer excludes the Melbourne Winter Masterpieces series).
NGV Members receive a free exhibition ticket for selected exhibitions upon joining or renewing their NGV Membership (terms and conditions apply)
*The free exhibition ticket may be used within twelve months of renewing or purchasing an NGV membership.
How do I find out about all Members Programs and Events?
Gallery magazine highlights all Member events & programs for all NGV exhibitions.
The NGV What’s On Guide is also available online at ngv.vic.gov.au
How do I book for Members Programs or Events?
Our bookings office is open from 10am–5pm seven days a week.
The booking number is 8662 1555.
You can also book events & programs in person at Members Reception, or fax your Program Application form from Gallery magazine to 8662 1533.
Remember to book early for programs as many book out very quickly.
Cancellations and refunds for events & programs?
An administration fee of $5 is applicable for all cancelled tickets.
Please be advised that a refund will be issued for tickets returned seven days prior to the program date. In the event that a program is cancelled you will be notified immediately and a full refund will be issued.
Can I take a non Member to a Member free viewing of an exhibition or
an Exclusive Member preview?
Previews and Free Viewings are for NGV Members only.
Non Members can join at these events to receive this benefit.
Can I add someone to my Membership or upgrade my Membership?
Yes. Adding a new Member can occur at any time during a Membership.
This will incur a cost, which would be the difference between Membership types. The new member will be valid until the end of the existing Membership.
Can an NGV Membership be cancelled or suspended?
No. NGV Membership is non refundable. The expiry date of an annual Membership subscription cannot be suspended or extended past the expiry date stipulated on the Membership.