Access services

All Abilities and Access Tours
The NGV has a range of Access Tours including Audio Describing, Auslan Interpreted and Art and Memory tours. Designated Access days are organised for particular exhibitions and special viewings and tours can be arranged.
For more information please phone 03 8662 1555 or book online.
See all access tours

Art & Memory tours
New to the NGV’s Access programs is the Art & Memory program designed specifically for those people living with dementia in residential or day care as well as individuals living in the community and their carers.
For more information please phone 03 8662 1555 or book online.

Language Tours
National Gallery of Victoria Voluntary Guides offer tours in languages other than English.

Education Programs for Students with a Disability
NGV Schools is committed to providing inclusive  programs to suit all students. Please discuss your students’ needs with our Educators prior to booking.
Bookings please phone 03 8620 2340 (12-5pm weekdays) or email

Wheelchair access
Wheelchairs are available free of charge from the Information Desk at both NGV International and NGV Australia. We advise booking a wheelchair prior to your visit, please phone: 03 8620 2222.
Wheelchair access is available in our Auditorium, Theatre, Studios and Education Theatres as well as throughout the gallery spaces.

Companion and carer support

Companion Card holders can obtain free access to NGV programs. We accept Companion Cards registered in Victoria and from other states.

Traveller’s Aid

Traveller’s Aid Offer mobility equipment hire, buggy and personal guidance service. Please visit one of the following locations to arrange collection.

Southern Cross – 7am – 10pm daily
03 9670 2072

Flinders Street – Sun to Thur 8am-8pm, Fri and Sat 8am-10pm
03 9610 2030

Note: Buggy Service at Southern Cross can be arranged to collect travellers from Vline train and take you to the equipment.