Access Information

Plan your Visit

Getting to the NGV

You can catch buses, trams or trains to NGV International on St Kilda Road and to The Ian Potter Centre: NGV Australia at Federation Square.
 
Please see Getting Here for further information on travelling to the NGV.
 
There are a variety of public transport options available for people with limited mobility.Visit the Melbourne City Council website for information about Getting around Melbourne.

Parking

For access to The Ian Potter Centre: NGV Australia, there are two Accessible car spaces on each level of the Federation Square car park.

Street parking for people with appropriate permits are located at the corner of Degraves Street and Flinders Street, on Flinders Lane between Elizabeth Street and Exhibition Street and outside the Arts Centre.
 
For access to NGV International, there are Accessible parking spaces on St Kilda Road in front of the Gallery.

Entering NGV buildings

Ramps

The Ian Potter Centre: NGV Australia; The Russell Street extension is the best entry point for wheelchair access.

Lifts

Lift access to The Ian Potter Centre: NGV Australia is available from the Federation Square Plaza. It arrives at the automatic doors, located at the Gallery’s entrance through the Federation Square atrium. Escalators are also available.

Lift access to NGV International is available from the Arts Centre underground car park. It arrives at the front entrance of the NGV.

Moving around NGV buildings

Lift, Ramp and Escalator Access

There is a lift inside NGV International, with access to each floor and ramps are also provided throughout the building. Escalators are also available.
 
Please note there is no down escalator at the Ian Potter Centre: NGV Australia.

Wheelchair access

Wheelchairs are available free of charge from the Information Desk. We advise you to book a wheelchair prior to your visit.
 
Wheelchair access is available in our Auditorium, Theatre, Studios and Education Theatres as well as throughout the gallery spaces.

Hearing Loops

Hearing Loops are available in the Clemenger BBDO Auditorium at NGV International and in the Theatre at NGV Australia.

Signage

All statutory signage includes Braille and raised letters for our vision–impaired visitors.

Guide Dogs and other registered assistance dogs

Guide Dogs and other registered assistance dogs are welcome at the NGV, in the gallery spaces and to all programs.

Other services and facilities

Toilets and infant room

Male and female amenities with wheelchair access are available on all levels of both NGV buildings. Please look for signs or ask one of NGV's security staff. An infant room for parents and children is also provided on the Ground Level.

Companion and carer support

Companion Card holders can obtain free access to NGV programs. We accept Companion Cards registered in Victoria and from other states.

Access Programs

The NGV’s Access program includes the following elements:

  • Free Auslan Interpreted Tours for major ticketed exhibitions
  • Audio described : NGV Voluntary Guides have been trained in visual description. Book a Audio Described tour.
  • Language Tours: NGV Voluntary Guides offer tours in languages other than English. Please submit a Group Bookings request to arrange a tour.
  • Designated Access days for particular exhibitions and special viewings and tours can be arranged. For more information please phone 03 8662 1555.
  • “Art & Memory” tours, new to the NGV’s Access programs is the ‘Art & Memory’ program designed specifically for those people living with dementia in residential or day care as well as individuals living in the community and their carers.

Education Programs for Students with  Disability

NGV schools is committed to providing inclusive programs to suit all students. Please discuss your students’ needs with our Educators prior to booking.

NGV Schools Bookings Contact Details
03 8620 2340 (12-5pm weekdays)
edu.bookings@ngv.vic.gov.au

Additional information and resources for Visitors


Traveller’s Aid

Traveller’s Aid Offer mobility equipment hire, buggy and personal guidance service. Please visit one of the following locations to arrange collection. 

Southern Cross - 7am - 10pm daily
03 9670 2072

Flinders Street - Sun to Thur 8am-8pm, Fri and Sat 8am-10pm
03 9610 2030

Note: Buggy Service at Southern Cross can be arranged to collect travellers from Vline train and take you to the equipment.