Following the latest advice from the Victorian Government, the NGV will temporarily close to the public from Friday 28 May, 2021.
Please keep following our social media for updates and daily stories.
Exhibition tickets dated within the temporary closure period will be automatically refunded.
We wish all members of our community well during this time and look forward to welcoming you back to the Gallery soon.
The National Gallery of Victoria is committed to protecting the privacy of our visitors, and those who use our digital media (such as our website, apps, social media or interactives), or interact with us in other ways. We understand that people are concerned about their privacy and the confidentiality and security of any information that is provided.
The NGV Privacy Statement aims to provide you with information on:
The information we collect from you depends on how and why you have interacted with us. The NGV may request, collect and record the following kinds of information in either electronic or hard copy format:
The types of contact and registration information you may be asked for, include:
In addition to the contact and registration information listed above, when you interact with us, you might provide information such as:
Cookies are small data files sent from a website and stored on your computer or device. They allow the website to remember your details within a session, and to facilitate transaction functions. Cookies are also used by the NGV for site improvement and analysis purposes, as they provide information about user behaviour on our website. This information is also used to analyse how well our information is reaching our users, and to improve the relevance of promotional information.
Google Analytics is a service which transmits digital traffic data to Google servers. Google Analytics does not identify individual users. The NGV uses reports provided by Google Analytics to help understand digital traffic and usage.
Some of our apps, such as the NGV App, may also use Bluetooth and Location Services on your phone in order to provide you with location-specific services or information, and to provide the NGV with feedback on the use of the app, to help us improve our services. You can control the app’s access to your phone’s Bluetooth and Location Services in your phone’s settings.
We may request, collect and record the types of information listed above when:
We will only collect information from you for purposes related to our core functions, and to help us provide you with a better service. This includes:
The NGV will only use, and if necessary, disclose, your personal information for the main purpose for which it was collected, and any appropriate secondary purposes (as outlined in the Victorian Privacy and Data Protection Act 2014), such as where you have consented to the secondary use or disclosure, or where the NGV considers you would reasonably expect us to use or disclose the information.
Relevant NGV staff and contractors may access the information we collect, but only to the extent necessary to provide services to you on behalf of the NGV.
Depending on how you contact us, you may be able to choose how much information you provide (for example, only an email address). However, the level of information that you provide to us may affect our ability to provide you with the information, product or service that you have requested.
To enable us to provide and manage the information, product or service you have requested, the NGV may need to make your information available to a third party. Where possible, the NGV will endeavour to ensure that these third parties follow similar standards and obligations to those required of the NGV under the Privacy and Data Protection Act 2014, and that they only use your information for the specific purpose and service they are providing to you or the NGV.
The NGV commonly engages third parties to facilitate or provide the following services:
The NGV may also partner with other organisations to deliver exhibitions, programs or events (for example, a series of talks or musical performances).
At times, the NGV may need to disclose personal information to other State and Federal Government agencies and departments, such as Creative Victoria (for example, to help resolve a complaint). On occasion, the NGV may also be legally required to disclose personal information, for instance to the police, courts or other authorised organisations.
The NGV aims to safeguard your information to the best of its abilities, through a combination of technical, administrative and physical measures. This includes the use of Secure Socket Layer (SSL) encryption to protect information transmitted across the internet. We also comply with the Payment Card Industry Data Security Standard (PCI DSS).
However, if you have reason to believe that your interaction with us is no longer secure (for example, if you feel that your online account has been compromised) please contact the NGV Privacy Officer at [email protected].
Please note some third party platforms that you might use to engage with us (for example, Facebook or PayPal) are not under our control. If you have concerns about using these platforms, we encourage you to carefully consider their terms and conditions and other relevant policies.
To access, update or correct your personal information, please contact the NGV Privacy Officer at [email protected].
If you have created an online account with the NGV, you can access and update your information by logging in to the NGV website and selecting ‘My Account’. You can also update your eNews subscription interests/preferences, and view your Order History and Membership History, through your online account.