Join the Team

The National Gallery of Victoria is an Equal Opportunity Employer who values diversity in the workplace. As such, the National Gallery of Victoria encourages applications from people with diverse cultural backgrounds and it is our policy to consider reasonable adjustments for qualified applicants with disabilities.

Applying for a position

To submit an application, please send: 

  • covering letter
  • statement addressing the key selection criteria in the role statement
  • your curriculum vitae (CV)

Submitting your application

You may submit your application using any of the following methods:

By e-mail

jobapplications@ngv.vic.gov.au

By post

Human Resources Manager
National Gallery of Victoria
PO Box 7259
Melbourne VIC 3004

Positions advertised

NGV Voluntary Guides

Classification Voluntary Positions

ABOUT THE NGV:
Established in 1861, the NGV is Australia’s oldest public art gallery.  Today, the NGV is the most attended gallery in Australia welcoming approximately 1.9 million visitors each year across its two buildings.  It is a dynamic, vibrant and essential community institution that contributes to the cultural, educational and social wellbeing of both Australian and international visitors.

With record exhibition attendances, an ambitious and exciting future exhibition program that includes a new focus on contemporary art, design and technology, and a real commitment to innovation and excellence, there’s never been a better time to join the NGV Voluntary Guides.

ABOUT THE NGV VOLUNTARY GUIDES:
The Voluntary Guides of the National Gallery of Victoria was established in 1967 with the approval of the NGV Council of Trustees. It operates with the expressed aim of providing support to the NGV by assisting the community in understanding and appreciating the NGV and its collections. Since 1968, the NGV Voluntary Guides have been providing daily tours and talks for visitors, providing a link between the NGV and the public, and playing an important role in encouraging and deepening the interest of visitors in NGV collections and exhibitions.  The guides are a dedicated team with a comprehensive knowledge of the NGV Collection and a passion for the visual arts.

BECOME AN NGV VOLUNTARY GUIDE:
In the coming months a new group of guides will be recruited for a training program commencing in February 2015 and concluding in 2016.

If you have a strong interest in the visual arts and wish to join the NGV Voluntary Guides, please read the attached Information Sheet (Click on role statement) for further details about the role, the training program and selection criteria.

There will be an Information Evening held for prospective applicants on Wednesday 15 October at 6.00pm, in the Clemenger Auditorium, NGV International, 180 St Kilda Road, Melbourne.  Entry to the auditorium will be from 5.30pm via the NGV Schools Group entrance, adjacent to the Arts Centre forecourt.  Please click here for a map.

Enquiries related to this position should be directed to Gina Panebianco, Head of Education on (03) 8620 2337 or Ramona Chua, President of Voluntary Guides 0409 138 388.

For more details please refer to role statement attached.

HOW TO APPLY:
Please submit your written application, including your resume and an outline of how you meet the key selection criteria of the role to volguides.applications@ngv.vic.gov.au  by 27 October 2014.

The role statement is available in Adobe PDF format.

Front of House Manager

Classification VPS 5.1: $83,749 pro rata per annum + 9.5% superannuation

Maternity Leave Cover
Full Time, Fixed term until 19 October, 2015
Closing date for applications: 30 October 2014

The National Gallery of Victoria (NGV) is seeking a Front of House Manager to oversee the development and operations of the Front of House team within the NGV ensuring the highest level of customer service is delivered.

ABOUT THE NGV:
Established in 1861, the NGV is Australia’s oldest public art gallery.  Today, the NGV is the most attended gallery in Australia welcoming approximately 1.9 million visitors each year across its two buildings.  It is a dynamic, vibrant and essential community institution that contributes to the cultural, educational and social wellbeing of both Australian and international visitors.

With record exhibition attendances, an ambitious and exciting future exhibition program that includes a new focus on contemporary art, design and technology, and a real commitment to innovation and excellence, there’s never been a better time to join the NGV team.

ABOUT THE POSITION:
You will manage the Front of House Department including staff recruitment, training and development and departmental inductions as well as rostering to ensure adequate staff levels at both sites. Other key responsibilities include:
• Leading by example for staff including ensuring that you participate and support organisational change initiatives and that you understand, model and support NGV’s policies and procedures. This includes clearly defining role expectations, monitoring performance, providing timely and constructive feedback and facilitating employee development. 
• Managing and working closely with the Front of House Coordinator and Team Leaders to maintain the highest standards of customer service to NGV visitors and stakeholders.
• Developing and managing budgets for Front of House, working closely with the Head of Audience Engagement and Finance. Responsibly managing risk and resources in your area including financial resources.
• Maintaining consistent dialogue with the Marketing Manager, Front of House Coordinator and Team leaders regarding the operations and development of the Front of House area.

To be successful you will have extensive experience in customer service operations within a major organisation supplemented by an appropriate knowledge of audience engagement strategies. You can think at the ‘big picture’ level entertaining wide-ranging possibilities in developing a vision for the future and work across a number of timeframes, translating strategic direction into day-to-day activities.

You can clearly define role expectations, monitor performance and provide timely and constructive feedback and facilitate employee development. You will constructively deal with service issues that arise in a timely manner, effectively managing risks to service delivery and looking beyond the obvious to provide outstanding levels of service.

For more details please refer to the attached role statement.

HOW TO APPLY:
To apply for this role, please send a covering letter, a separate statement addressing each of the key selection criteria as they relate to the job accountabilities, and resume to jobapplications@ngv.vic.gov.au or forward your application to Job Applications, Human Resources, National Gallery of Victoria, PO Box 7259, Melbourne VIC 3004 by 30 October 2014.

The role statement is available in Adobe PDF format.