Information for visitors who are Deaf or hard of hearing

Hearing loops
Hearing loops are available in the Great Hall, Clemenger BBDO Auditorium and Education Theatre at NGV International and in the Theatre at the Ian Potter Centre: NGV Australia.

Auslan tours
The NGV offers guided tours in Auslan, introducing visitors to select exhibitions and highlights from the NGV Collection. Auslan tours are led by artists who are Deaf. No English interpretation is provided. Family Auslan tours led by artists who are Deaf are also offered and English interpretation is provided.

Major programs are Auslan interpreted, check listing for details.
Upcoming events

Multimedia guide transcripts
For all Melbourne Winter Masterpieces and selected major exhibitions, transcripts of the audio content from the multimedia guides is available for free download via the relevant exhibition page.

National Relay Service (NRS)
The National Relay Service is an Australia-wide phone service to assist individuals who are Deaf, or who have a hearing or speech impairment, with making and receiving phone calls. For further details, visit National Relay Service.

Teletypewriter (TTY)
Phone 133 677, then ask for 03 8620 2222

Speak & Listen (speech-to-speech)
Phone 1300 555 727, then ask for 03 8620 2222

Internet Relay
Connect to the National Relay Service and ask for 03 8620 2222

Email
Enquiries can also be sent via email at [email protected]

visitors who are blind or have low vision

Braille and raised letter signage
All facilities wayfinding signage at NGV includes Braille and raised letters.

Large print artwork labels
Large print artwork labels for exhibitions are available on-site and online. See specific exhibition pages for links to download. Once downloaded to your device, artwork labels can be adjusted as necessary to suit your viewing needs.
See exhibition pages

Guide Dogs
Guide Dogs and other registered assistance dogs are welcome in all spaces at the NGV. Water bowls available on request.

Audio described tours
Join an NGV Guide for an audio described tour of the NGV Collection or selected exhibitions. Please book audio described tours two weeks in advance of your planned visit.

Make an enquiry

Information for physical disability and mobility issues

Information about getting to the NGV

Wheelchair access
Wheelchair access is available in our auditorium, studios, education theatres and toilets, as well as throughout the gallery spaces.

Wheelchairs are available from the Information Desk at both NGV International and the Ian Potter Centre: NGV Australia. We recommend booking a wheelchair prior to your visit by calling +61 (0)3 8620 2222 or make a booking online.

A motorised scooter is available for free hire from NGV International. We recommend booking it prior to your visit by calling +61 (0)3 8620 2222 or emailing [email protected].

Lifts, ramps and escalators
Entrances to both NGV International and Ian Potter Centre: NGV Australia are on street level with automatic doors.

Lift access to each floor of NGV International is available, with ramps and escalators throughout the building.

Lift access is available to each floor at Ian Potter Centre: NGV Australia. Please note there is no down escalator at the Ian Potter Centre: NGV Australia.

Changing Places
A Changing Places bathroom is located nearby Arts Centre Melbourne’s Hamer Hall, a short walk from NGV. Changing Places are fully accessible toilets with full-sized change table, hoist system and basin, designed for the exclusive use of people with disability, their families and carers.

It is located on Level 3 of Hamer Hall, near the south lift, and users are asked to bring their Master Locksmith Access Key (MLAK) to open. For health and safety reasons, slings are not provided and visitors are asked to bring their own which should be compatible with the loop system.

The facility is open daily Monday to Sunday 9am–11pm. Contact Hamer Hall Security on (03) 9281 8288 to access the facility outside Hamer Hall’s opening hours or if a MLAK key is required.

Gallery Visits You
Gallery Visits You is a free program presented by the NGV Guides in community centres or aged care facilities in the Melbourne metropolitan area for groups who are not able to visit the NGV. These illustrated talks provide participants with an engaging experience of the NGV Collection or selected exhibitions. The NGV Guides travel into the Melbourne metropolitan local community to present illustrated talks via a multimedia presentation.
Make an enquiry

GALLERY MAPS
Download NGV International Map
Download the Ian Potter Centre: NGV Australia Map
Download the NGV App

Information for visitors with autism or sensory sensitivities

Tips for a low sensory visit
#1 If you are visiting a paid exhibition, minimise the time you or your family spends in a queue by buying tickets online before you visit.

#2 Avoid queuing to purchase food by bringing a picnic lunch to enjoy in the Great Hall or Grollo Equiset Garden. Please note that you will be required to cloak large bags that can’t be stored under a pram, when you enter the Gallery.

#3 NGV Kids exhibitions can be busy. If your child requires a quieter experience, we recommend visiting from 12pm-1pm or 4pm-5pm Monday-Thursday.

#4 There are a variety of quieter spaces at the NGV for a rest during your visit: Grollo Equiset Garden, Great Hall, Parents room on Ground level, Galleries on upper levels of NGV International and the Ian Potter Centre: NGV Australia.

Social scripts
These social scripts are designed to help children with autism and their families prepare for their visit to the Gallery. Developed in consultation with AMAZE, these scripts can be downloaded and edited so that families can tailor them to their particular visit.
Download Social Scripts for NGV Australia
Download Social Scripts for NGV International

Relaxed Sessions
Throughout the year, Relaxed Sessions offer an opportunity for people with autism or sensory sensitivities to visit the Gallery with reduced noise and crowding.
Upcoming events

Sensory Maps
For all Melbourne Winter Masterpieces and selected major exhibitions, sensory maps showing the locations of audio visual content, seating or sensory elements are available for free download via the relevant exhibition page.

Make an enquiry

Information for visitors with dementia

Art and Memory
This program is presented by NGV Guides and is open to groups from aged-care and community centres supporting people with dementia including Alzheimers disease. Each centre is invited to bring a group of up to 5 people, along with carer/s and volunteers, to participate in 5-10 visits to the Gallery during the year.

Make an enquiry

Information for students with disability

NGV Learning is committed to providing inclusive programs that meet the needs of all participating students. Teachers are invited to discuss the needs of their students with the bookings team or an educator prior to booking:

[email protected]
+61 3 8620 2340 (9-5pm, Mon-Fri).