The National Gallery of Victoria welcomes everyone. We are committed to sharing the rich histories and stories of the NGV Collection and exhibitions, and supporting a memorable NGV journey from beginning to end for all visitors to the gallery and all access needs.
Find out more
For further enquiries about how the Gallery can support your access requirements, please contact our team on the details below. We also welcome suggestions for how we can continue to improve our experience for people with disability.
Companion and Carer Cards
The NGV recognises the Companion Card and Carer Card. Companion Card holders receive concession priced tickets to all exhibitions and programs, and a complimentary ticket for their companion. Complimentary tickets for companions can be collected at the Gallery. Carer Card holders receive concession priced tickets to all exhibitions and programs.
Access aids are available for free hire from the Information Desk at both venues. Aids include wheelchairs, social scripts, ear plugs, fidget devices, magnifying sheets and coloured overlays. We recommend booking an aid prior to your visit, by calling +61 (0)3 8620 2222 or make a booking online
Information for visitors who are Deaf or hard of hearing
Hearing loops are available in the Great Hall, Clemenger BBDO Auditorium and Education Theatre at NGV International and in the Theatre at the Ian Potter Centre: NGV Australia.
The NGV offers guided tours in Auslan, introducing visitors to select exhibitions and highlights from the NGV Collection. Auslan tours are led by artists who are Deaf. No English interpretation is provided. Family Auslan tours led by artists who are Deaf are also offered and English interpretation is provided.
Major programs are Auslan interpreted, check listing for details.
Multimedia guide transcripts
For all Melbourne Winter Masterpieces and selected major exhibitions, transcripts of the audio content from the multimedia guides is available for free download via the relevant exhibition page.
National Relay Service (NRS)
The National Relay Service is an Australia-wide phone service to assist individuals who are Deaf, or who have a hearing or speech impairment, with making and receiving phone calls. For further details, visit National Relay Service.
Phone 133 677, then ask for 03 8620 2222
Speak & Listen (speech-to-speech)
Phone 1300 555 727, then ask for 03 8620 2222
Connect to the National Relay Service and ask for 03 8620 2222
All facilities wayfinding signage at NGV includes Braille and raised letters.
Large print artwork labels
Large print artwork labels for exhibitions are available on-site and online. See specific exhibition pages for links to download. Once downloaded to your device, artwork labels can be adjusted as necessary to suit your viewing needs.
Wheelchair access is available in our auditorium, studios, education theatres and toilets, as well as throughout the gallery spaces.
Wheelchairs are available from the Information Desk at both NGV International and the Ian Potter Centre: NGV Australia. We recommend booking a wheelchair prior to your visit by calling +61 (0)3 8620 2222 or make a booking online.
Lifts, ramps and escalators
Entrances to both NGV International and Ian Potter Centre: NGV Australia are on street level with automatic doors.
Lift access to each floor of NGV International is available, with ramps and escalators throughout the building.
Lift access is available to each floor at Ian Potter Centre: NGV Australia. Please note there is no down escalator at the Ian Potter Centre: NGV Australia.
A Changing Places bathroom is located nearby Arts Centre Melbourne’s Hamer Hall, a short walk from NGV. Changing Places are fully accessible toilets with full-sized change table, hoist system and basin, designed for the exclusive use of people with disability, their families and carers.
It is located on Level 3 of Hamer Hall, near the south lift, and users are asked to bring their Master Locksmith Access Key (MLAK) to open. For health and safety reasons, slings are not provided and visitors are asked to bring their own which should be compatible with the loop system.
The facility is open daily Monday to Sunday 9am–11pm. Contact Hamer Hall Security on (03) 9281 8288 to access the facility outside Hamer Hall’s opening hours or if a MLAK key is required.
Gallery Visits You
Gallery Visits You is a free program presented by the NGV Guides in community centres or aged care facilities in the Melbourne metropolitan area for groups who are not able to visit the NGV. These illustrated talks provide participants with an engaging experience of the NGV Collection or selected exhibitions. The NGV Guides travel into the Melbourne metropolitan local community to present illustrated talks via a multimedia presentation
Information for visitors with autism or sensory sensitivities
Tips for a low sensory visit
#1 If you are visiting a paid exhibition, minimise the time you or your family spends in a queue by buying tickets online before you visit.
#2 Avoid queuing to purchase food by bringing a picnic lunch to enjoy in the Great Hall or Grollo Equiset Garden. Please note that you will be required to cloak large bags that can’t be stored under a pram, when you enter the Gallery.
#3 NGV Kids exhibitions can be busy. If your child requires a quieter experience, we recommend visiting from 12pm-1pm or 4pm-5pm Monday-Thursday.
#4 There are a variety of quieter spaces at the NGV for a rest during your visit: Grollo Equiset Garden, Great Hall, Parents room on Ground level, Galleries on upper levels of NGV International and the Ian Potter Centre: NGV Australia.
These social scripts are designed to help children with autism and their families prepare for their visit to the Gallery. Developed in consultation with AMAZE, these scripts can be downloaded and edited so that families can tailor them to their particular visit.
This program is presented by NGV Guides and is open to groups from aged-care and community centres supporting people with dementia including Alzheimers disease. Each centre is invited to bring a group of up to 5 people, along with carer/s and volunteers, to participate in 5-10 visits to the Gallery during the year.
NGV Learning is committed to providing inclusive programs that meet the needs of all participating students. Teachers are invited to discuss the needs of their students with the bookings team or an educator prior to booking: