Access

The National Gallery of Victoria welcomes everyone. We are committed to sharing the rich histories and stories of the NGV Collection and exhibitions, and supporting a memorable NGV journey from beginning to end for all visitors to the gallery and all access needs.

Find out more

For further enquiries about how the Gallery can support your access requirements, please contact our team on the details below. We also welcome suggestions for how we can continue to improve our experience for people with disability.

+61 (0)3 8620 2222
ngvenquiries@ngv.vic.gov.au
9am–5pm, daily

Companion and Carer Cards
The NGV recognises the Companion Card and Carer Card. Companion Card holders receive concession priced tickets to all exhibitions and programs, and a complimentary ticket for their companion. Complimentary tickets for companions can be collected at the Gallery. Carer Card holders receive concession priced tickets to all exhibitions and programs.

Access Aids
Access aids are available for free hire from the Information Desk at both venues. Aids include wheelchairs, social scripts, ear plugs, fidget devices, magnifying sheets and coloured overlays. We recommend booking an aid prior to your visit, by calling +61 (0)3 8620 2222 or make a booking online

Information for visitors who are Deaf or hard of hearing

Hearing loops

Hearing loops are available in the Great Hall, Clemenger BBDO Auditorium and Education Theatre at NGV International and in the Theatre at the Ian Potter Centre: NGV Australia.

Auslan tours

The NGV offers guided tours in Auslan, introducing visitors to select exhibitions and highlights from the NGV Collection. Auslan tours are led by artists who are Deaf. No English interpretation is provided. Family Auslan tours led by artists who are Deaf are also offered and English interpretation is provided.

Upcoming tours and programs

Major programs are Auslan interpreted, check listing for details.

Auslan multimedia guides

Multimedia guides with Auslan interpretation are available for all Melbourne Winter Masterpieces and selected major exhibitions, and can be hired from the Ticketing Desk. These guides can also be viewed online via the relevant exhibition page.

See exhibition pages
View transcript for the Escher X nendo | Between Two Worlds audio guide

National Relay Service (NRS)

The National Relay Service is an Australia-wide phone service to assist individuals who are Deaf, or who have a hearing or speech impairment, with making and receiving phone calls. For further details, visit National Relay Service.

Teletypewriter (TTY)
Phone 133 677, then ask for 03 8620 2222

Speak & Listen (speech-to-speech)
Phone 1300 555 727, then ask for 03 8620 2222

Internet Relay
Connect to the National Relay Service and ask for 03 8620 2222

Email
Enquiries can also be sent via email at ngvenquiries@ngv.vic.gov.au

visitors who are blind or have low vision

Braille and raised letter signage

All facilities wayfinding signage at NGV includes Braille and raised letters.

Large print artwork labels

Large print artwork labels for exhibitions are available on-site and online. See specific exhibition pages for links to download. Once downloaded to your device, artwork labels can be adjusted as necessary to suit your viewing needs.

See exhibition pages

Guide Dogs

Guide Dogs and other registered assistance dogs are welcome in all spaces at the NGV. Water bowls available on request.

Audio described tours

Join an NGV Voluntary Guide for an audio described tour of the NGV Collection or selected exhibitions. Please book audio described tours two weeks in advance of your planned visit.

Make an enquiry

Information for physical disability and mobility issues

Information about getting to the NGV

Wheelchair access

Wheelchair access is available in our auditorium, studios, education theatres and toilets, as well as throughout the gallery spaces.

Wheelchairs are available from the Information Desk at both NGV International and the Ian Potter Centre: NGV Australia. We recommend booking a wheelchair prior to your visit by calling +61 (0)3 8620 2222 or make a booking online.

Lifts, ramps and escalators

Entrances to both NGV International and Ian Potter Centre: NGV Australia are on street level with automatic doors.

Lift access to each floor of NGV International is available, with ramps and escalators throughout the building.

Lift access is available to each floor at Ian Potter Centre: NGV Australia. Please note there is no down escalator at the Ian Potter Centre: NGV Australia.

Gallery Visits You

Gallery Visits You is a free program presented by the NGV Voluntary Guides in community centres or aged care facilities in the Melbourne metropolitan area for groups who are not able to visit the NGV. These illustrated talks provide participants who cannot visit the NGV in person with an engaging experience of the NGV Collection or selected exhibitions.

Make an enquiry

 

Downloadable Gallery Maps

Download NGV International Map

Download the Ian Potter Centre: NGV Australia Map

Download the NGV App

Information for visitors with autism or sensory sensitivities

Tips for a low sensory visit

#1 If you are visiting a paid exhibition, minimise the time you or your family spends in a queue by buying tickets online before you visit.

#2 Avoid queuing to purchase food by bringing a picnic lunch to enjoy in the Great Hall or Grollo Equiset Garden. Please note that you will be required to cloak large bags that can’t be stored under a pram, when you enter the Gallery.

#3 NGV Kids exhibitions can be busy. If your child requires a quieter experience, we recommend visiting from 12pm-1pm or 4pm-5pm Monday-Thursday.

#4 There are a variety of quieter spaces at the NGV for a rest during your visit: Grollo Equiset Garden, Great Hall, Parents room on Ground level, Galleries on upper levels of NGV International and the Ian Potter Centre: NGV Australia.

Social scripts

These social scripts are designed to help children with autism and their families prepare for their visit to the Gallery. Developed in consultation with AMAZE, these scripts can be downloaded and edited so that families can tailor them to their particular visit.

Download Social Scripts for NGV Australia

Download Social Scripts for NGV International

Relaxed Morning Viewings

Throughout the year, Relaxed Mornings programs offer an opportunity for people with autism or sensory sensitivities to visit the Gallery with reduced noise and crowding.

Make an enquiry

Information for visitors with dementia

Art and Memory

This program is presented by NGV Voluntary Guides and is open to groups from aged-care and community centres supporting people with dementia including Alzheimers disease. Each centre is invited to bring a group of up to 5 people, along with carer/s and volunteers, to participate in 5-10 visits to the Gallery during the year.

Make an enquiry

Information for students with disability

NGV Learning is committed to providing inclusive programs that meet the needs of all participating students. Teachers are invited to discuss the needs of their students with the bookings team or an educator prior to booking:

edu.bookings@ngv.vic.gov.au
+61 3 8620 2340 (9-5pm, Mon-Fri).