Access

The National Gallery of Victoria welcomes everyone. We are committed to sharing the rich histories and stories of the NGV Collection and exhibitions and supporting a memorable NGV journey from beginning to end for all visitors to the Gallery and all access needs.

Information for visitors who are blind or have low vision
Information for visitors who are Deaf or hard of hearing
Information for visitors with physical disability or mobility issues
Information for autistic visitors or sensory sensitivities

Find out more
For further enquiries about how the Gallery can support your access requirements, please contact our team on the details on the right. We also welcome suggestions for how we can continue to improve our experience for people with disability.

Contact
+61 (0)3 8620 2222
[email protected]
9am–5pm, daily

Information for your visit

Companion and Carer Cards
The NGV recognises the Companion Card and Carer Card. Companion Card holders receive concession priced tickets to all exhibitions and programs, and a complimentary ticket for their companion. Complimentary tickets for companions can be collected at the Gallery. Carer Card holders receive concession priced tickets to all exhibitions and programs.

Access Aids
Wheelchairs and a motorised scooter are available for free hire. We recommend booking prior to your visit, by calling +61 (0)3 8620 2222 or making a booking online.

Due to new safety measures, handheld access aids including self-regulation fidget devices, magnifying sheets and coloured overlays are currently unavailable for hire. For more information on how we are adapting our operations and visitor experience to help protect the wellbeing of our community see Information for your visit

Students with Disability
NGV Learning is committed to providing inclusive programs that meet the needs of all participating students. Teachers are invited to discuss the needs of their students with the bookings team or an educator prior to booking:

[email protected]
+61 3 8620 2340 (9-5pm, Mon-Fri).

information for visitors who are blind or have low vision

Guide Dogs
Guide Dogs and other registered assistance dogs are welcome in all spaces at the NGV. Water bowls available on request.

Braille and raised letter signage
All facilities wayfinding signage at NGV includes Braille and raised letters.

Resources and events for people who are blind or have low vision

Information for visitors who are Deaf or hard of hearing

Online events
Captioned videos of online events and Instagram Live sessions are available upon request for personal use only. Please email your request to [email protected] at least 48 hours prior to the event.

Multimedia guide transcripts
For all Melbourne Winter Masterpieces and selected major exhibitions, transcripts of the audio content from the multimedia guides is available for free download via the relevant exhibition page.

Email
Enquiries can also be sent via email at [email protected]

National Relay Service (NRS)
The National Relay Service is an Australia-wide phone service to assist individuals who are Deaf, or who have a hearing or speech impairment, with making and receiving phone calls. For further details, visit National Relay Service.

Teletypewriter (TTY)
Phone 133 677, then ask for 03 8620 2222

Speak & Listen (speech-to-speech)
Phone 1300 555 727, then ask for 03 8620 2222

NRS Chat (previously known as Internet Relay)
Connect using the NRS Chat call page and call 03 8620 2222

Hearing loops
Hearing loops are available in the Great Hall, Clemenger BBDO Auditorium and Education Theatre at NGV International and in the Theatre at the Ian Potter Centre: NGV Australia. To use, switch your hearing aid to “T“ setting (telecoil). Hearing loops are also available for use with NGV Multimedia Guides and Group Tour Receivers. For Bluetooth hearing aid users, Multimedia Guide audio may be streamed from your personal device to your hearing aid using NGV Wi-Fi.

Resources and events for people who are Deaf or hard of hearing

Explore the Gallery from home with #NGVEveryDay

Information for visitors with physical disability or mobility issues

Information about getting to the NGV

Wheelchair access
Wheelchair access is available in our auditorium, studios, education theatres and toilets, as well as throughout the gallery spaces.

Wheelchairs are available for free hire from the Information Desk at both NGV International and the Ian Potter Centre: NGV Australia. We recommend booking a wheelchair prior to your visit by calling 8620 2222 or making a booking online.

A motorised scooter is available for free hire from NGV International. We recommend booking it prior to your visit by calling +61 (0)3 8620 2222 or emailing [email protected].

Lifts, ramps and escalators
Entrances to both NGV International and Ian Potter Centre: NGV Australia are on street level with automatic doors.

Lift access to each floor of NGV International is available, with ramps and escalators throughout the building.

Lift access is available to each floor at Ian Potter Centre: NGV Australia. Please note there is no down escalator at the Ian Potter Centre: NGV Australia.

Changing Places
A Changing Places bathroom is located nearby Arts Centre Melbourne’s Hamer Hall, approximately 300 metres from NGV International and 500 metres from Ian Potter Centre: NGV Australia. Changing Places are fully accessible toilets with full-sized change table, hoist system and basin, designed for the exclusive use of people with disability, their families and carers.

It is located on Level 3 of Hamer Hall, near the south lift, and users are asked to bring their Master Locksmith Access Key (MLAK) to open. For health and safety reasons, slings are not provided and visitors are asked to bring their own which should be compatible with the loop system.

The facility is open daily Monday to Sunday 9am–11pm. Contact Hamer Hall Security on (03) 9281 8288 to access the facility outside Hamer Hall’s opening hours or if a MLAK key is required.

GALLERY MAPS
Download NGV International Map
Download the Ian Potter Centre: NGV Australia Map
Download the NGV App

Information for autistic visitors or sensory sensitivities

Tips for a low sensory visit
#1 If you are visiting an exhibition that requires a ticket, minimise the time you or your family spends in a queue by booking tickets online before you visit.

#2 There are a variety of quieter spaces at the NGV for a rest during your visit: Grollo Equiset Garden, Great Hall, Parents room on Ground level, Galleries on upper levels of NGV International and the Ian Potter Centre: NGV Australia.

#3 Avoid queuing to purchase food by bringing food from home to enjoy in the Great Hall or Grollo Equiset Garden. Please note that you will be required to cloak large bags that can’t be stored under a pram, when you enter the Gallery.

#4 If you are visiting with a child, note that NGV Kids exhibitions can be busy. If your child requires a quieter experience, we recommend visiting from 12pm-1pm or 4pm-5pm Monday-Thursday.

Resources and events for autistic people