Join the team

TEAM LEADER, FRONT OF HOUSE

VPS 2.2: $53,634 gross per annum + 9.5% superannuation
Full Time, Fixed term for 12 months
Closing date for applications: 5pm on 23 January, 2017

The National Gallery of Victoria (NGV) is seeking a Team Leader in Front of House who will be responsible for the day-to-day supervision of the NGV Front of House team in line with NGV customer service standards.

The NGV is a seven day operation and this role will be required to work on a roster which may include a weekend day and evening work, as required.

ABOUT THE POSITION:
You will coordinate the day-to-day operations of the Front of House area, including daily staff briefings, task delegation, rotations and breaks. Other key responsibilities include:

  • Leading and motivating Front of House staff to achieve key performance indicators and to maintain NGV customer service standards. This includes mentoring and providing individual and team performance feedback during shifts.
  • Coordinating operational duties and conducting internal and external liaison for Front of House ticketing, including the preparation of floats and monies, cash collection documentation and overseeing daily reconciliations.
  • Conducting on the job and refresher training sessions to ensure staff have adequate knowledge and training in daily operations, processes and customer service standards.
  • Undertaking administrative duties as required including developing daily briefing and source materials, responding to visitor comments and reporting to internal stakeholders.

To be successful you will have demonstrated experience in the delivery of exceptional customer service coupled with previous experience in a supervision/team leader role. You can align the team with the organisational values and goals through effective people management and modelling.  You actively seek to improve others’ skills and talents by providing constructive feedback, coaching and training opportunities.

You understand the need for change, contributing feedback and suggestions.  You aim to exceed targets, setting personal standards of excellence and measuring outcomes against them, striving to deliver outcomes in a timely manner and maintaining quality in the face of time pressure.  You cooperate and work well with others actively seek to meet customers’ needs.

For more details refer to the role statement attached.

HOW TO APPLY

To apply for this role, please send a covering letter, a separate statement addressing each of the key selection criteria as they relate to the job accountabilities and resume to jobapplications@ngv.vic.gov.au or forward your application to Job Applications, Human Resources, National Gallery of Victoria, PO Box 7259, Melbourne VIC 3004 by 5pm on January 23, 2017.

Download the role statement in Adobe Acrobat format

EXHIBITION DESIGNER

VPS 3.1 $60,551 gross per annum + 9.5% superannuation
Full Time, Fixed Term for 2 years
Closing date for applications: 5pm on 23 January, 2017

The National Gallery of Victoria (NGV) is seeking an Exhibition Designer to support the Manager, Exhibition Design and Exhibition Design team with key exhibition and infrastructure projects and exhibition graphics.

ABOUT THE POSITION:
Under guidance you will undertake exhibition design and planning for temporary exhibitions, collection displays and commercial projects including; the preparation of concepts, design development, specifications and documentation drawings for build and tendering purposes, arranging quotes, procurement of approved services and project administration. Other key responsibilities include:

  • Developing, conceptualising and executing environmental graphic design for permanent and temporary exhibitions, programs, events & commercial projects including retail.
  • Undertaking and supporting the Exhibition Design team in CAD documentation for exhibitions and displays for construction purposes including design and production of environmental graphics.
  • Preparing schedules and cost estimates to inform planning and budgeting for the exhibition design resources.

To be successful you will have a degree in Interior Design, Architecture or allied field, coupled with proven experience in a design environment, preferably controlling design projects.  You will also be able to execute the design process of a project, from conceptual visualisation through to final CAD documentation drawings and specifications for build and quotation purposes, production of documents for graphics and project administration.

You can produce project plans where objectives are clearly defined and action steps for achieving them are clearly specified, ensuring project objectives are met by anticipating and managing potential and emerging issues.  You actively seek all relevant information for problem-solving, analysing issues from different perspectives, drawing from the information available and identifying and proposing workable solutions to problems. You can confidently convey ideas and information in a clear and interesting way, seeing things from others’ points of view, while expressing your own views in a constructive and diplomatic way.  You can also adapt presentations to suit the audience and ensure that written communications contain the necessary information to achieve its purposes.

For more details refer to the role statement attached.

HOW TO APPLY

To apply for this role, please send a covering letter, a separate statement addressing each of the key selection criteria as they relate to the job accountabilities, resume and a .PDF portfolio to jobapplications@ngv.vic.gov.au or forward your application to Job Applications, Human Resources, National Gallery of Victoria, PO Box 7259, Melbourne VIC 3004 by 5pm on January 23, 2017.

Download the role statement in Adobe Acrobat format

The National Gallery of Victoria is an Equal Opportunity Employer who values diversity in the workplace. As such, the National Gallery of Victoria encourages applications from people with diverse cultural backgrounds and it is our policy to consider reasonable adjustments for qualified applicants with disabilities.

To submit an application, please send:

  • covering letter
  • statement addressing the key selection criteria in the role statement
  • your curriculum vitae (CV)

E-mail
jobapplications@ngv.vic.gov.au

By post
Human Resources Manager
National Gallery of Victoria
PO Box 7259
Melbourne VIC 3004