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SENIOR COORDINATOR, MEMBERSHIP ENGAGEMENT

VPS 4.1: $82,574 gross per annum + 9.5% superannuation
Full Time, Fixed Term for 3 years
Closing date for applications: 5pm on 21 December, 2018

The National Gallery of Victoria (NGV) is seeking a Senior Coordinator who will be responsible for the planning, development, delivery and analysis of acquisition and retention strategies that drive NGV Membership initiatives.

ABOUT THE POSITION:
You will be responsible for the management and analysis of relevant data and trends to inform and develop acquisition and retention strategies aimed at maintaining and further developing NGV Membership.

Other key responsibilities include:

  • Working closely with senior staff to plan, deliver and analyse strategies for the acquisition and retention of NGV Members.
  • Drawing upon existing and projected data and trends, using all aspects of Membership engagement, to compile and present reports.
  • Providing statistical analysis of NGV Membership data and trends.
  • Implementing practices to continuously improve forms of data collection to better inform strategy and campaign development.
  • Developing and support a team a of high performing individuals.

To be successful in this role you will have demonstrated experience in developing and evaluating a range of strategies specific to engaging a membership group in a large organisation, along with high level capability to analyse and project Membership success based on data and analysis.

For more details refer to the role statement attached.

HOW TO APPLY

To apply for this role, please send a covering letter, a separate statement addressing each of the key selection criteria as they relate to the job accountabilities and resume to jobapplications@ngv.vic.gov.au or forward your application to Job Applications, Human Resources, National Gallery of Victoria, PO Box 7259, Melbourne VIC 3004 by 5pm on December 21, 2018.

Download the role statement in Adobe Acrobat format

MEMBERSHIP ADMINISTRATION OFFICER

VPS 2.2: $59,080 gross per annum + 9.5% superannuation
Full Time, Fixed Term for 12 months
Closing date for applications: 5pm on 21 December, 2018

The National Gallery of Victoria (NGV) is seeking a Membership Administration Officer who will be responsible for the administration of new and renewing NGV Memberships and maintenance of the NGV Members database, systems and procedures, while providing high level customer service to NGV Members.

ABOUT THE POSITION:
You will be responsible for the day-to-day maintenance and data integrity of the customer database for the NGV Members area.

Other key responsibilities include:

  • Coordinating the production and delivery of NGV Membership print and electronic correspondence, ensuring appropriate timeframes are met.
  • Assisting in providing statistical analysis and reports relating to NGV Membership.
  • Performing NGV Members customer service duties, as required.

To be successful in this role you will have demonstrated experience in providing administrative support in a busy membership environment and customer service skills.  You will set personal standards of excellence and measure outcomes against them, deliver outcomes in a timely manner and maintain quality in the face of time pressure.

For more details refer to the role statement attached.

HOW TO APPLY

To apply for this role, please send a covering letter, a separate statement addressing each of the key selection criteria as they relate to the job accountabilities and resume to jobapplications@ngv.vic.gov.au or forward your application to Job Applications, Human Resources, National Gallery of Victoria, PO Box 7259, Melbourne VIC 3004 by 5pm on December 21, 2018.

Download the role statement in Adobe Acrobat format

The National Gallery of Victoria is an Equal Opportunity Employer who values diversity in the workplace. As such, the National Gallery of Victoria encourages applications from people with diverse cultural backgrounds and it is our policy to consider reasonable adjustments for qualified applicants with disabilities.

To submit an application, please send:

  • covering letter
  • statement addressing the key selection criteria in the role statement
  • your curriculum vitae (CV)

E-mail
jobapplications@ngv.vic.gov.au

By post
Human Resources Manager
National Gallery of Victoria
PO Box 7259
Melbourne VIC 3004