FAQ

What are the opening hours for the Members Lounges?

The NGV Members Lounges are open from 10am–5pm during Gallery opening hours. Extended hours apply during late night openings and early morning viewings.

What should do I do if have forgotten my Member card?

Please come to the Members Lounge for a temporary card to enable you to access your full benefits during your visit to the NGV.

I’m waiting for my card to arrive but want to visit the gallery. Can I still access my membership benefits?

Yes. You can access all of your membership benefits by collecting a temporary membership card from Members Reception, Ground Level, NGV International or Level 1, The Ian Potter Centre: NGV Australia.

What should I do if my Member card is lost or stolen?

Please call us on 03 8620 2233 to order a new card, or visit NGV Members Reception in person. There is a $5 administration fee for lost or stolen cards.

How do I receive my free NGV exhibition tickets?

If you are yet to use your free exhibition ticket, you are welcome to collect this from the Members Reception desk at either NGV International or NGV Australia on the day you wish to view the selected NGV exhibition (ticket offer excludes the Melbourne Winter Masterpieces exhibitions). The free ticket with a Family Membership is issued as a Family exhibition ticket for use in a single visit.

How do I book for Members Programs or Events?

Bookings can be made online, in person at the Gallery or by phone on 03 8662 1555. Early bookings are recommended for all NGV Members programs.

I don’t know my website login password?

Enter your email address in the New Password tab to create a new password. If you are still having trouble, please contact our office on 03 8620 2233.

Is a refund available if I cancel my booking for a program or event?

Program and exhibition tickets are non-refundable and non-transferable. In the event that a program is cancelled by the NGV, you will be notified immediately and a full refund will be issued.

Can I bring a guest to an Exclusive Member preview?

Previews are reserved for NGV Members only, however non-Members can join on the day and start receiving all the benefits of NGV Membership straight away.

Can I bring a guest to the Members Lounge?

As part of your Membership benefits, you are able to bring a guest with you into the NGV Members Lounge. Please advise our staff that you are accompanied by a guest during your visit.

Can I add someone to my Membership or upgrade my Membership?

Yes. You are welcome to upgrade your Membership at any time by speaking to Members staff during your visit or calling 03 8620 2233. Please note new members will be valid until the end of the existing Membership. Membership upgrades cannot be made online.

Can an NGV Membership be cancelled or suspended?

No. NGV Membership is non-refundable. The expiry date of an annual Membership subscription cannot be suspended or extended past the expiry date stipulated on the Membership. Exceptions can be made in special circumstances. Please contact our office to talk to a staff member.

I have been given an NGV Membership as a gift, how do I redeem this?

To activate your NGV Membership, please call 03 8620 2233 and quote the voucher number on the gift voucher or visit the NGV in person with the gift voucher. Your NGV Membership card will then be posted to your nominated address within 2-3 weeks of redemption. Gift vouchers expire 12 months after the issue date and the voucher may not be replaced if lost of stolen.

What is Automatic Renewal for NGV Membership?

Automatic Renewal provides NGV Members with the easiest and simplest method to renew NGV Memberships. By opting in to Automatic Renewal with a valid credit card, when the annual payment is due for renewal, NGV Members will be notified via email to advise of the forthcoming payment amount and processing date. Members may discontinue Automatic Renewal by providing at least seven days’ notice to the payment deduction.