VPS 5.1: $96,942 per annum + 9.5% superannuation
Full Time, Fixed Term for 2 Years
Closing date for applications: 5pm on 28 April 2019

The National Gallery of Victoria (NGV) is seeking a Senior Campaign Manager, Marketing to deliver innovative advertising and promotional campaigns for NGV branded projects, exhibitions, programs and events, as well as support and develop members of the Marketing team.

ABOUT THE POSITION:
Reporting to the Associate Director, Marketing, you will be responsible for developing strategies and implementing multifaceted promotional plans for the NGV.  Other key responsibilities will include:

• Ensuring on time delivery of promotional material, including provision of briefs, logos, mastheads, promotional copy, images, captions, copyright or owner permissions.
• Managing members of the Marketing team by aligning the team with the organisational values and goals through effective people management and modelling.
• Leading and developing innovative digital strategies and creative content plans to ensure best practice and enhance NGV’s profile.
• Working closely with the Associate Director and Senior Campaign Manager within Marketing, along with Media and Public Affairs and Corporate Partnerships teams to identify and influence negotiations, as well as grow relationships with media partners and corporate partners to ensure maximum retention and growth.
• Contributing to the development and implementation of the department’s strategic plan; a marketing strategy to attract and engage the tourism market and apply innovative thinking to influence best practice within the Marketing department.

To be successful you will be tertiary qualified and able to demonstrate extensive experience in advertising or marketing fields. A proven ability to develop innovative campaigns coupled with managing and motivating a high performing team will see you thrive in this role. You produce written communication that is well defined and concise and are able to effectively communicate objectives to team members. Your drive and commitment allow you to maintain a solution focused approach to relationship building and development of promotional campaigns.

For more details refer to the role statement attached.

VPS 2.1 $32.60 per hour + 9.5% Superannuation
Closing date for applications: 5pm on 25 April 2019

The National Gallery of Victoria (NGV) is seeking to employ casual Customer Service Officers to assist the Audience Engagement team in providing high-level customer service during the NGV’s Terracotta Warriors and Cai Guo-Qiang exhibition. Successful candidates will need to be available to commence in May 2019 and be available until October 2019.

ABOUT THE POSITION:

You will be responsible for welcoming visitors to the NGV, ensuring that visitors receive high quality customer service and assisting with the facilitation and delivery of interactive projects featured in the NGV’s upcoming exhibition. Other key responsibilities include:

• Supporting the NGV Audience Engagement team by providing exceptional customer service for children, families and adults.
• Providing a welcoming and engaging environment for all visitors, in particular children and their families, in a respectful and encouraging manner.
• Operating the NGV’s Ticketing & CRM system to sell exhibition tickets, memberships and multimedia guides, processing cash and credit card transactions in a busy environment.
• Overseeing the use of exhibition equipment and multimedia and assisting with the delivery of participatory exhibitions and installations.
• Assisting the Senior Project Officer (Audience Engagement), with the set-up, maintenance and facilitation of the NGV Kids gallery space throughout the day.

To be successful you will be enthusiastic and committed to delivering quality customer service. You also have a current Working with Children Check, or the ability to obtain one. You will actively approach and seek to meet the needs of the customers by listening and looking for information needed to solve problems. You inspire trust by treating all individuals fairly and identify and propose practical solutions to improve customer service, clearly explain information; listen to feedback and maintain a polite and considerate manner when assisting others.

Please note:

• You will be required to wear a uniform during work hours as chosen by the business.
• You may be required to work on weekends, public holidays and evenings.

For more details refer to the role statement attached.

VPS 3.1: $67,866 gross per annum plus 9.5% superannuation

Full Time, Fixed Term for 2 Years

Closing date for applications: 5pm on 29 April 2019

The National Gallery of Victoria (NGV) is seeking an Executive Assistant who will work as part of a team to provide efficient, professional and confidential administrative support to the Directorate office.

ABOUT THE POSITION:

You will report directly to the Manager – Directorate, and will assist them to organise meetings and appointments, field incoming telephone calls and manage incoming and outgoing correspondence. Other key responsibilities will include:

• Providing administrative support including creating and maintaining files and databases; photocopying, document scanning, meeting agendas and managing stationery stocks and supplies.
• Assisting the Manager – Directorate with research, writing, collating materials and mail outs as required, including briefs, speech notes, presentations and proposals.
• Ensuring the timely provision of support and / or information by effectively overseeing and assisting with the Manager – Directorate’s operational and project-based tasks.

To be successful you will have proven experience in providing high-level executive support, including the ability to manage appointments and schedules, handle and prioritise telephone calls and correspondence, and organise files and information. You have the ability to prepare briefs, letters, emails and reports using clear, concise and grammatically correct language and can handle highly sensitive and confidential information and material. You possess excellent interpersonal skills, with an emphasis on tact and discretion.

For more details refer to the role statement attached.

VPS 3.1 $67,866 gross per annum + 9.5% superannuation
Full Time, Fixed Term for 3 years
Closing date for applications: 5pm on 29 April 2019

The National Gallery of Victoria (NGV) is seeking a Customer Service Training & Development Coordinator to manage customer service training programs, and assist in the development and review of policies, processes and procedures for customer service operations to ensure the highest level of service is delivered.

ABOUT THE POSITION:
You will work with the Front of House Manager to research and develop opportunities to enhance customer service and training, including liaising with staff to ensure a dynamic training program that enhances staff awareness and communication of the NGV Collection, exhibitions, programs and relevant initiatives. Other key responsibilities include but are not limited to:

• Playing a central role in the delivery and evaluation of NGV Service Standards.
• Contributing to the strategic development, planning and ongoing implementation of NGV Service Standards across the organisation.
• Coordinating the development, review, implementation and reporting on policies, processes and procedures relating to NGV customer service operations.
• Coordinating and leading the timely response to customer service inquiries and feedback.

To be successful you will have demonstrated experience in customer service operations within a major organisation, supported by a thorough knowledge of audience engagement or customer service strategies.

You are committed to delivering high quality experiences for visitors and can encourage and coordinate the performance of a group of people so that, collectively, they deliver on agreed outcomes.

For more details refer to the role statement attached.