Join the team

CUSTOMER SERVICE OFFICER (AUDIENCE ENGAGEMENT)

VPS 2.1: $50,828 per annum + 9.5% superannuation
Full Time, Fixed Term for 12 Months
Closing date for applications: 5pm on 22 October 2018

The National Gallery of Victoria (NGV) is seeking a Customer Service Officer who will be responsible for providing a high level of customer service to NGV Members in line with NGV Service Standards and administrative support to assist the operations of the Audience Engagement department.

ABOUT THE POSITION:

You will provide the highest level of customer service at all times, ensuring all NGV Members are greeted in a welcoming manner and are provided with exceptional service in line with NGV’s standards. You will present relevant and accurate information regarding NGV memberships in a proactive and helpful manner, operating the NGV Ticketing and CRM system to sell exhibition tickets, program bookings, process new Memberships and renew Memberships.

To be successful you will be enthusiastic and committed to delivering quality customer service, this includes listening and actively seeking to meet the needs of the customer, seeking ways to improve service, demonstrating a capacity for sustained effort, hard work and high personal standards. You can also cooperate and work well with others in the pursuit of team and departmental goals.

You will have exceptional verbal and written communication skills, with the ability to clearly explain information, receive feedback and maintain a polite and considered manner when assisting others. You can prepare letters and emails using clear and grammatically correct language and organise information in a logical manner, with a proven sensitivity to the requirements of diverse audiences.

HOW TO APPLY:

For full application details and a copy of the role statement, please refer to our website https://www.ngv.vic.gov.au/about/people-and-careers/join-the-team/. Applications close at 5pm on 22 October 2018.

For more details refer to the role statement attached.

HOW TO APPLY

To apply for this role, please send a covering letter, a separate statement addressing each of the key selection criteria as they relate to the job accountabilities and resume to jobapplications@ngv.vic.gov.au or forward your application to Job Applications, Human Resources, National Gallery of Victoria, PO Box 7259, Melbourne VIC 3004 by 5pm on October 22, 2018.

Download the role statement in Adobe Acrobat format

The National Gallery of Victoria is an Equal Opportunity Employer who values diversity in the workplace. As such, the National Gallery of Victoria encourages applications from people with diverse cultural backgrounds and it is our policy to consider reasonable adjustments for qualified applicants with disabilities.

To submit an application, please send:

  • covering letter
  • statement addressing the key selection criteria in the role statement
  • your curriculum vitae (CV)

E-mail
jobapplications@ngv.vic.gov.au

By post
Human Resources Manager
National Gallery of Victoria
PO Box 7259
Melbourne VIC 3004