Event AV Production Coordinator

VPS 3.1: $68,884 gross per annum + 9.5% superannuation
Full Time, Fixed Term for 3 years
Closing date for applications: 5pm on 2 September, 2019

The National Gallery of Victoria (NGV) is seeking an Event AV Production Coordinator to coordinate the audiovisual requirements for programs and events for internal and external clients at the NGV.

ABOUT THE POSITION:
In consultation with the Event AV Operations Manager you will liaise and negotiate with internal stakeholders and the NGV’s Catering Contractor in regard to audiovisual requirements for events and programs within the NGV event venues. Other key responsibilities include:

  • Coordinating technical requirements for NGV events and programs including assisting with rostering of technical event staff, specifications, installations, configurations, operation and pack down of technical systems and equipment in NGV spaces.
  • Processing invoices, tracking and confirming payments and maintaining financial and operational records.
  • Preparing show presentation files and developing technical production drawings and technical running orders for events.

To be successful you will have extensive experience in technical roles in the events industry and wide knowledge and expertise in all areas of technical and audiovisual event production, client management and staging. You will have proven experience in audiovisual production management, technical direction, staff and/or venue supervision and team leadership in the events industry. You will have detailed knowledge and experience in specification, configuration, installation and operation of audio visual systems, in particular high end sound systems, digital audio consoles, live sound mixing, digital projection, lighting, vision mixing, live video and broadcast.

For more details refer to the role statement attached.

HOW TO APPLY

To apply for this role, please send a covering letter, a separate statement addressing each of the key selection criteria as they relate to the job accountabilities and resume to [email protected] or forward your application to Job Applications, Human Resources, National Gallery of Victoria, PO Box 7259, Melbourne VIC 3004 by 5pm on September 2, 2019.

Download the role statement in Adobe Acrobat format

Customer Service Officer (Audience Engagement)

VPS 2.1: $52,493 per annum + 9.5% superannuation
Full Time, Fixed Term for 12 Months
Closing date for applications: 5pm on 2 September 2019

The National Gallery of Victoria (NGV) is seeking a Customer Service Officer who will be responsible for providing a high level of customer service to NGV Members in line with NGV Service Standards and administrative support to assist the operations of the Audience Engagement department. 

ABOUT THE POSITION:
You will provide the highest level of customer service at all times, ensuring all NGV Members are greeted in a welcoming manner and are provided with exceptional service in line with NGV’s standards. You will present relevant and accurate information regarding NGV memberships in a proactive and helpful manner, operating the NGV Ticketing and CRM system to sell exhibition tickets, program bookings, process new Memberships and renew Memberships.

To be successful you will be enthusiastic and committed to delivering quality customer service. This includes listening and actively seeking to meet the needs of the customer, seeking ways to improve service, demonstrating a capacity for sustained effort, hard work and high personal standards. You can also cooperate and work well with others in the pursuit of team and departmental goals.

You will have exceptional verbal and written communication skills, with the ability to clearly explain information, receive feedback and maintain a polite and considered manner when assisting others. You can prepare letters and emails using clear and grammatically correct language and organise information in a logical manner, with a proven sensitivity to the requirements of diverse audiences.

For more details refer to the role statement attached.

HOW TO APPLY

To apply for this role, please send a covering letter, a separate statement addressing each of the key selection criteria as they relate to the job accountabilities and resume to [email protected] or forward your application to Job Applications, Human Resources, National Gallery of Victoria, PO Box 7259, Melbourne VIC 3004 by 5pm on September 2, 2019.

Download the role statement in Adobe Acrobat format

The National Gallery of Victoria is an Equal Opportunity Employer who values diversity in the workplace. As such, the National Gallery of Victoria encourages applications from people with diverse cultural backgrounds and it is our policy to consider reasonable adjustments for qualified applicants with disabilities.

To submit an application, please send:

  • covering letter
  • statement addressing the key selection criteria in the role statement
  • your curriculum vitae (CV)

E-mail
[email protected]

By post
Human Resources Manager
National Gallery of Victoria
PO Box 7259
Melbourne VIC 3004