What are the opening hours for the Members Lounges?

Following the latest public health directions from the Victorian Government, the NGV is temporarily closed to the public.

We encourage you to visit our website and follow our social media for updates.

What should I do if have forgotten my Membership card?

Please request a temporary card from the Members Lounges once the NGV has re-opened to access your full benefits during your visit to the NGV.

What should I do if my Membership card is lost or stolen?

Once the Gallery has re-opened you will be able to organise a new Membership card. There is a $5 administration fee for lost or stolen cards.

How can I set up auto renewal payments?

Automatic Renewal provides NGV Members with the easiest and simplest method to renew NGV Memberships.

By opting into Automatic Renewal with a valid credit card, when the annual payment is due for renewal, NGV Members will be notified via email to advise of the forthcoming payment amount and processing date. NGV Members reserves the right to change the price of NGV Membership. Renewal payment will be for an amount as determined by NGV Members and notified to you and will be deducted from your nominated credit card two weeks prior to the expiry of your current Membership. You will receive notification two weeks’ prior of impending payment and a tax invoice will be issued with your Membership card once the payment is processed. Opt-out is available, however, a minimum of 7 days’ notice is required prior to the scheduled payment date. If notification is received less than 7 days prior, the membership amount will be deducted from your credit card. Auto Renewal will be processed for the same type of Membership as the current Membership stated unless otherwise specified to the NGV Members team more than 7 days prior to payment date.

Automatic renewal is not available for student or concession NGV Memberships.

If your credit card details have changed, please notify us to update your billing details.

How do I book Members programs or events?

Bookings for Members events can be made online or please contact our team at [email protected].

I don’t know my website login and/or password?

If you have forgotten your password you can select Reset Password when logging into your account. A link will then be sent to your email address for you to reset your password.

If you have forgotten your login details, please contact us by email [email protected]

Is a refund available if I cancel my booking for a program or event?

Program and exhibition tickets are non-refundable and non-transferable. In the event that a program is cancelled by the NGV, you will be notified immediately and our team will issue a full refund.

Can I bring a guest to an Exclusive Member preview?

Previews are reserved for NGV Members only, however non-Members can sign up on the day and start receiving all the benefits of NGV Membership straight away.

Can I add someone to my Membership?

You are welcome to add someone to your Membership at any time by contacting our team via email [email protected]

Please note, all upgraded or downgraded memberships will be valid until the end of the initial Membership. Membership upgrades must be made in person once the Gallery is reopened to the public.

Can I change my Membership type?

You are welcome to add someone to your Membership at any time by contacting our team via email [email protected]

Please note, all upgraded or downgraded memberships will be valid until the end of the initial Membership. Membership upgrades must be made in person once the NGV is re-opened to the public.

Can I suspend or cancel my NGV Membership?

NGV Membership is non-refundable. The expiry date of an annual Membership subscription cannot be suspended or extended past the expiry date stipulated on the Membership.

Can I upgrade my current NGV Membership to a Premium Membership?

You are welcome to upgrade your Membership to a Premium Membership at any time by speaking to the Members team via email [email protected].

Please note, when upgrading to a Premium Membership you will put the value of your current Membership towards your Premium Membership & receive a full years’ worth of benefits.

I have been given an NGV Membership as a gift, how do I redeem this?

To activate your NGV Membership, please contact our team via email [email protected] and quote the voucher number on the gift voucher.

Gift memberships expire 3 years after the issue date and the voucher may not be replaced if lost or stolen.