The video won’t play?
Poor Audio or Video Quality
1. Check wireless connection signal strength:
The built-in meter on your computer is a good first step to determine if your WiFi connection is strong enough to
support video conferencing. The closer your computer is to the router, the stronger your connection will be.
2. Reduce traffic on your home network (Bandwidth):
Video conferencing takes a lot of bandwidth. This is because it needs to send video and audio, as well as receive
multiple video and audio sources. All of that needs to be done instantly and in sync, putting a large demand on your
home network and Internet connection.
If you have multiple devices and programs all accessing the Internet all at once, you can use up the bandwidth
available from your home network. To reduce traffic on your home network, turn off any other devices you have in
your home connected to the wifi, such as Smart TVs, smartphones, tablets, game consoles, etc.
Other devices on your home network using a lot of bandwidth can cause problems for video conferencing. It’s best to
ask others in your household to keep the following to a minimum if you find it affecting your video conferencing
3. Eliminate excessive browser tabs:
If you are continuing to experience problems or require further assistance our I.T. team are on hand to help.
Please email [email protected] for further assistance.